Warranty Information

Our brass line of CLS products are built to maintain optimal performance for a lifetime of outdoor use - weguarantee it. For all other non-brass products check our detailed warranty section below.

- All shipping charges covered (both ways) for any returns. *

. Warranty claims are processed 7 days-a-week for faster turnaround., The industry's best warranty!

*Covered Shipping Charges apply to continental U.s. only.

Warranty Processing Instructions


Call 888-803-5588 (M-F 8am to 8pm)

Speak with one of our live customer service representatives to troubleshoot your productand/or obtain an RMA#(Return Merchandise Authorization) to initiate warranty exchangeor refund.


Return your non-working items

If after troubleshooting your item(s), it is deemed by a CLS customer service representativeto be defective/non-working", you will need to:

(a) Return items to our facility:

ATTN: RMA Department(WA)  ATTN: RMA Department(FL)

CLS Outdoor Environments    CLS Outdoor Environments

2323 104th StCtS.            2250 sW 58th Way,

Lakewood, WA.98499    West Park, FL33023

(b) Make sure your assigned RMA# is clearly displayed on the outside of all returned packages& written on a separate blank piece of paper placed inside of each package. This is necessaryto match each package to the correct warranty request.


We quickly process your claim

Once your item(s) is received, we will inspect & test within 1 business day. If item is defectivewe will process a repair, replacement, or refund within 1 business day. CLS will pay to ship anyreplacement items back to you, the customer. If items are deemed to be in good working

condition then customer will be responsible for return shipping costs. Your cooperation withour team during the initial troubleshooting phase can help eliminate potential cost associatedwith the return of non-defective items.


Ontario, CA / West Park, FL
Copyright © CLS Outdoor Environments All Rights Reserved.
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Ontario, CA / West Park, FL
Copyright © CLS Outdoor Environments All Rights Reserved.

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