Return Policy

New Products:

If you are unsatisfied with any product for any reason, call us for return instructions. No restocking fees.

The item must be new and unused and must remain in its original packaging at the time of return, within 30 days of receipt. No original receipt necessary, as we will look up the purchase history in our system.

After we receive the returned item(s), we will refund the cost of the item(s). Shipping costs will not be refunded.

Used Products:

Once a product has been used, it can only be returned if it is defective and falls under the manufacturer's warranty. Defective merchandise follows the warranty policies of the manufacturer of that item.

For defective items, CLS will pay for the return shipping and the shipping of the replacement item(s). Call customer service at 888-803-5588 to get an RMA # (Return Authorization Number). Send the product back.

When we receive it, we will test it and verify that it is defective. If it is determined the product is defective, we will send out a replacement within 48 hours of receiving the defective product back. To help expedite getting you a replacement, you can purchase a new replacement item which we will send out same day.

We will credit your credit card for that amount when we receive the defective product back. For manufacturer warranty details, please see our terms and conditions section or the warranty policy of that particular manufacturer.

Responsibilities and Conditions:

It is the responsibility of the customer to check for missing or broken products in an order. The customer has 7 days after receiving the order to check the contents for damages or errors and report these damages or errors to CLS.

We will then set up a replacement or exchange for you. Shipping costs of replacement/exchanged products will be covered by CLS. 

Ontario, CA / West Park, FL
Copyright © CLS Outdoor Environments All Rights Reserved.
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Ontario, CA / West Park, FL
Copyright © CLS Outdoor Environments All Rights Reserved.

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