Help Center

FAQ

General FAQs

How to register and view prices?

How to place an order?

About the Delivery Service

How to Pay? 

How to get Promo Code?

How to see prices?

Customer FAQs

Where can I find product documentation like manuals?

Can I get a help from a licensed contractor?

About Bluetooth Lighting FAQs

How to reset the RGBW-AIO to Default Setting?

What is the difference between the fixture flicker and flash?

The NEW lamp flicker at the FIRST time, is it usual or not?

What is the reason for the NEW lamp don’t flicker at the FIRST time?

Why I turn on the switch, but the light is out?

Is the distance same for adding lamps and control lamps?

Why I can search for signals, but the lights don't connect?

What is the request for App installation?

How to solve the failure of adding lamps ?

When opening the App and see "Bluetooth reconnect," but still can't control the lamp, how to deal with it?